Privacy Policy

This page explains what information Big Five Venture Safaris Limited collects from you, why we collect it, and what you can do about it. We don’t sell your data, and we only use it to plan your trip and stay in touch with you about it.

Who We Are

Big Five Venture Safaris Limited is a licensed tour operator registered in Kenya, with offices in Malindi, Watamu and Nairobi. For any question about this policy or your personal data, contact us at venturebigfive@gmail.com or on +254 723 206 599

What Information We Collect

We collect information you give us directly, through our quote request form, contact form, email, or WhatsApp, including:

• Your name, email address and phone number
• Your travel dates, destination preferences and number of travellers
• Your nationality, if relevant to visa or travel advice
• Any health, dietary or accessibility information you choose to share with us for trip planning purposes
• Payment details, if you book with us, handled through bank transfer or mobile money

We also collect some technical information automatically when you visit our website, such as your browser type, device, and which pages you visit, through Google Analytics.

Why We Collect It

We use your information to:

• Respond to your enquiry and prepare a safari quote
• Plan and run your trip, including booking lodges, arranging permits, and coordinating with guides and partners
• Contact you before, during and after your trip
• Meet our legal and regulatory obligations as a licensed tour operator
• Improve our website and services

We don’t use your information for anything beyond these purposes, and we don’t sell or rent your personal data to third parties.

Who We Share It With

To plan and run your safari, we sometimes need to share relevant details with:

• Lodges, camps and hotels you’ll be staying at
• Partner guides or vehicles, where a trip crosses into Tanzania or involves a connecting service
• Payment processors, if you pay online
• Government authorities, where required for park permits, border crossings or legal compliance

We only share what’s necessary for these purposes, and we expect anyone we share it with to handle it responsibly.

How Long We Keep Your Information

We keep your information for as long as needed to plan your trip and handle any follow-up, such as reviews or repeat bookings, and then for a reasonable period afterward in case you return. If you’d like us to delete your information sooner, contact us and we’ll do so, unless we’re required to keep certain records by law.

Cookies

Our website may use cookies or similar technology to understand how visitors use the site and to improve it over time. You can control or disable cookies through your browser settings. 

Your Rights

Under Kenya’s Data Protection Act, 2019, you have the right to:

• Know what personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information, subject to our legal obligations
• Object to how we use your information
• Withdraw consent at any time, where consent is the basis for us holding your data

To exercise any of these rights, contact us at venturebigfive@gmail.com

Keeping Your Information Secure

We take reasonable steps to protect your information from loss, misuse or unauthorized access. No method of storing or transmitting data online is completely secure, but we work to keep your information as safe as possible.

Children’s Privacy

Our services are intended for adults planning travel. We don’t knowingly collect personal information directly from children. Information about children travelling with you is provided by the adult booking the trip, for planning purposes only.

Changes to This Policy

We may update this policy from time to time, for example if our services or legal obligations change. The date at the top of this page shows when it was last updated.

Contact Us

If you have any questions about this policy or how we handle your information, reach out to us at venturebigfive@gmail.com or on +254 723 206 599